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AYUDA Y APOYO - FAQ

TODO LO QUE NECESITA SABER SOBRE DESBLOQUEO DE TELÉFONOS MÓVILES DE LA A LA Z EN IMAGEN Y VIDEO. ESTA BASE DE CONOCIMIENTOS TAMBIÉN EXPLICA TODAS LAS OTRAS PARTES DE Unlock My Phone
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Can I get a discount if I have more than one phone to unlock?

Sure. Please register to our website  we offer special discounts for professinal unlockers.
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Cómo desbloquear mi teléfono?

Usted nos proporciona fácil de encontrar los detalles de su teléfono, por ejemplo el tipo, el número IMEI, el país y la red que suministra el teléfono. Esta información se utiliza para proporcionar un código de desbloqueo para desbloquear el teléfono. Sólo tiene que seguir las instrucciones que proporcionamos, y el teléfono se desbloqueará - fácil!
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Do I need the original SIM card to unlock my phone?

The unlock codes we supply for most handsets will be entered without any SIM card inserted. However, certain handsets do require either an alternative SIM card, or the original SIM card to be inserted in order for the unlock codes to work. 
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How do I find my phones IMEI number?

The IMEI number is the International Mobile Equipment Identifier, this is a 15 digit number that uniquely identifies your phone. 

You simply enter *#06# (star hash zero six hash) into your phones key pad and then a 15 digit number will be displayed on the screen. You can also find your phones IMEI number on a label on the back of your phone, underneath the battery.

The unlock code will be generated from the IMEI number so it is very important you provide us with the correct IMEI number. If we do not have the correct IMEI number then we cannot generate the correct unlock code.
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How do I pay?

We accept a wide range of payment methods:

If you want to unlock one phone only :
  1. Visa
  2. Mastercard
  3. American Express
  4. Electron
  5. Paypal
If you are a registered customer using your account freqently we accept the following payment methods:
  1. Visa
  2. Mastercard
  3. American Express
  4. Electron
  5. Paypal
  6. Bank Transfer
  7. Western Union
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How do you activate my tool?

You provide us with the SERIAL NUMBER, EGATE NUMBER, AXALTO CARD NUMBER, OMNIKEY SERIAL NUMBER, or what ever the number is called by the software. This information is then used to provide you access to the original server of the manufacturer of the product. This means you will have full access to the activation you have just ordered. This is the MOST secure solution to be sure that you have ordered a 100% GENIUNE software or activation. Once you have request the response from our services, simply connect to your personal account and start using your new services.
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How to register on this website

We made the registration process very easy and fast.

Register

  1. Enter your first name
  2. Enter your last name
  3. Enter your email address
  4. Enter your phone number (You can receive notifications by sms)
  5. Enter your password
  6. Confirm your password
  7. Select your country
  8. Enter your company name (leave blank if empty)
You will receive a confirmation by email as follow please make sure you add our email address to your contacts to make sure our mails does not go to spam folder.
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How will I know if my phone is locked?

To find out if your phone is locked, simply place a different SIM card in the phone and turn the phone on. Ensure you use a different SIM and not the SIM that the phone was supplied with. If the phone does not allow you to view the menu and displays an error message such as "SIM not valid", "Phone Restricted", "SIM not accepted" then your phone is most likely to be locked. If the phone does allow you to view the menu then the phone in unlocked 
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IMEI changing, do we do it?

No, this is a service that we do not offer as this is not legal.
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iPhone unlocking conditions

Please make sure when ordering the handset is verified and confirmed being locked to this network only. If you are unsure please do not order, as phone will NOT be unlocked, and it may result in not getting a refund depending the solution you choose, therefore please use iPhone Network Finder to verify on which network your iPhone is locked. Please check features supported.

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Is it safe and secure entering my card details on your website?

Your cards details are fully encrypted and processed over a secure server. We do not store your card details for maximum security. We also support PayPal, which has a Thawte certified 128bit SSL Security site.
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Is mobile phone unlocking legal?

We would like to assure all of our website visitors that we would never provide an illegal service. Before starting our service, extensive research was carried out into the current international laws regarding mobile devices. 

Unlocking a mobile phone so that it will accept alternative network SIM cards is legal. All mobile phones are manufactured to accept any SIM card. It is consumers legal right to have their phone unlocked!

Please see this notice from the UK police (this site is based in the UK):
http://www.met.police.uk/mobilephone/unlocking.htm

In the USA, a recent recommendation by the comission set up to monitor and update the DMCA exempts the reverse engineering of firmware for unlocking purposes from the stringent copyright language of the DMCA. This has effectively made unlocking software completely legal in the USA for a duration of 3 years, after which the decision will be reviewed. The DMCA's report exempting unlock software can be found at this document from the US Copyright Office:
http://www.copyright.gov/1201/docs/1201_recommendation.pdf

The networks have to provide you with an unlock code if you request it, but they do charge much more than us!
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Necesito conocimientos técnicos?

Ninguno en absoluto, que proporciona instrucciones completas y fáciles para desbloquear el teléfono. A menudo puede ser tan simple como ingresar un código de desbloqueo con el teclado del teléfono. Si hay un problema desbloquear el teléfono con el código que proporcionamos a continuación, haremos todo lo posible para resolver el problema de la mejor manera posible.
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Oficial desbloqueo de fabrica

Ordenar y pagar su iPhone Desbloqueo aquí. El desbloqueo se tramitará siguiendo el tiempo de entrega que se ve en esta página. Una confirmación será enviado a su correo electrónico tan pronto como se hace el trabajo.

  • Permamente desbloqueo de fabrica de tu iphone de sin jailbreak - por listas blancas tu IMEI en la base de datos de iTunes de Apple. Estamos seguros de desbloquear tu iPhone usando este servicio.
  • Oficial desbloqueo de fabrica iPhone 3G, iPhone 3GS, iPhone 4, iPhone 4S, iPhone 5, independiente del bootloader, versión de firmware y baseband hasta el ultimo iOS (Si no sabes lo que esto significa, no te preocupes - significa simplemente que podemos desbloquear cualquier teléfono).
  • Todos nuestros desbloqueos están garantizados para el trabajo, o le devolvemos su dinero. No hay problemas, no preguntas, sin complicaciones.
  • Actualizar y sincronizar el iPhone mediante iTunes sin miedo de nunca ser bloqueado.
  • Desbloqueo de fábrica más rápida garantizada.
  • Cada una de las caracteristica sigue funcionando al 100% perfectamente, y la garantía sigue siendo válida.
  • Siempre a la última actualización del firmware, con nuestro desbloqueo usted simplemente actualiza mediante iTunes - el telefono permanece desbloqueado
  • Precio mas bajo, precio igualar garantia
  • Oficial Apple iTunes desbloqueo - garantía sigue siendo válida
  • Permanente - siempre actualizar a la última versión de iOS
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Only Clean Imei

We strongly recommend you to be SURE than your phone is NOT BARRED. We provide a CHECKMEND tool to verify that your imei is CLEAN BEFORE processing this unlock process. it may result in not getting a refund depending the solution you choose, please check features supported.

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Qué es el desbloqueo?

El servicio de desbloqueo que ofrecemos le permite utilizar cualquier proveedor de red de la tarjeta SIM en el teléfono. Generalmente, esto implica códigos de desbloqueo, que son una serie de números que se pueden introducir en su teléfono móvil a través de los teléfonos de teclado para eliminar la restricción de la red y permitir el uso de otras tarjetas SIM. También hay otras soluciones que implican software u otras formas de desbloquear el teléfono, así que comprueba que usted está pidiendo la solución adecuada para usted.
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What are the advantages of unlocking my phone?

The biggest advantage of getting your phone unlocked is choice. With your phone unlocked you can swap SIM cards at different times to get the best value of the different tariffs from the providers, you can choose which network and which tariff you want at various times. 

Mobile phones which are unlocked tend to have a greater second hand value, the value of your handset could be increased. Many people will unlock their mobiles so they can use a local prepaid SIM card when in a different country instead of using the costly 'roaming' feature provided by their current network provider.
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What do I do with the unlock codes?

Once you receive the codes, follow our detailed instructions and enter the codes into your phone by using the phone keypad. It is simple and straight forward and will immediately unlock your phone.
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What information do I need to give you?

This varies depending on the solution. Typically you need to provide the model, the 15 digit IMEI number of the phone and the country / network it is locked to. Usually this is enough but this does vary for each handset and solution. Either way we provide you with full easy to follow instructions to unlock your phone.
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What is a SIM card?

It's the small (roughly 2cm by 1 cm) microchip card that you insert into a phone when it's first set up. It provides the identity of the phone for the mobile network. The SIM card is usually located behind the battery on the back of the phone.
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What is tools and activation?

As a mobile phone professional you may know that many tools on the market exist to be able to repair, update and unlocking mobile phones. We provide 100% genuine mobile phone softwares and most activations available on the market. Unlocking softwares, flashing tools, activations, packs, credits, everything you need to be able to update your favorite tool and keep focus on your work. Not only we guarantee you the best delivery time for this services but also the best prices on net.
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Why would I want to unlock my phone?

There are hundreds of network operators around the globe that lock their phones onto their networks. So we un-lock the SIM locks from the phone so that you can use any network you please. 

Unlocking your phone will give you freedom to purchase or use a SIM card from another network in your own country or even worldwide. Unlocking your phone will give you the opportunity to change the SIM card to a local provider when abroad, allowing much cheaper calls. It will also increase the value of your phone if you sell it.
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Will my phone still work?

Yes, unlocking simply removes the network lock and SIM lock that are entered into the phones software when sold to you by the network. 
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Will the unlock codes damage my phone?

Removing the network restriction on your mobile phone with unlock codes is the safest form of unlocking available. You simply enter the necessary codes directly into your phone via the keypad to remove the network restriction.
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Will unlocking my phone affect my contract?

If you obtained your phone on a contract, you should consider that the phone remains the property of the network until the end of your contract. Unlocking your phone while under contract may be a breach of your contract. You may wish to check with your contract supplier to see if unlocking is prohibited before purchasing unlock codes from us.
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